Support - Need Help?

Complete guide on how to get help from our Support team

Whether you're just getting started or need help troubleshooting, we’ve got multiple support options available to assist you every step of the way. Here's how to get the help you need:

💬 Discord Support Tickets

Our Discord server is the best place to receive fast, direct support from the Stellar team.

• Support Ticket – For help with tasks, setup recommendations, errors or anything related to using the bot.

• Admin Ticket – For billing, license key issues, or anything account related.

To open a ticket, head to the #open-ticket channel in our Discord and select the ticket type that fits your need.

🎙️ Weekly Group Voice Calls

We host free weekly group voice calls in our Discord server where you can ask live questions, get setup advice and hear tips directly from the Stellar team and community.

Check the recent messages in #weekly-support-calls for the next scheduled session.

👤 1-on-1 Call w/ Stellar Expert

Need personalized help?

• Free 1-on-1 calls are available to paid members during special windows or promotions.

• Paid 1-on-1 calls can be scheduled anytime with a Stellar expert to walk you through setup, troubleshooting, or advanced strategies.

Visit the #1-on-1-call-info channel or the Whop dashboard to book a session

❓ Ask in #questions

For quick help, you can always post in the #questions channel in our Discord. Both our support team and experienced users are active and ready to assist.

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We're Here to Help

No matter your issue or experience level, Stellar’s support system is designed to make sure you're never stuck. If you're unsure where to start, open a support ticket and we’ll point you in the right direction.