Logs Settings
PublishedAsk about this page
Logs record information about what Stellar was doing. If a task or the app has a problem, support can use them to investigate. Open Settings → Logs to prepare a support file.
Send a useful support report
- If you can, reproduce the issue once so it appears in the recent logs. Note the task, retailer, approximate time, and status/error you saw.
- Open Settings → Logs.
- Click Export ZIP under Export for Discord.
- Save the file. Stellar reveals it in Finder or File Explorer.
- Attach the ZIP to your Stellar Discord support ticket, along with a short description of what you expected and what happened.
Upload the ZIP file rather than pasting a large block of log text. Share it through your support ticket, not a public channel.
Why the files look unreadable
Open Folder shows the local logs. Current log files use an encoded .slog format, so unreadable text when opening them directly is expected. You do not need to decode them yourself; use Export ZIP.
Logs are not backups
Logs help troubleshoot a problem. To protect or restore your tasks and saved data, use Settings → Backups. To move your setup to another computer, use Settings → Data Management.